{"id":1738,"date":"2024-08-01T11:18:44","date_gmt":"2024-08-01T14:18:44","guid":{"rendered":"http:\/\/54.173.65.211\/pt\/?page_id=1738"},"modified":"2024-08-09T16:52:10","modified_gmt":"2024-08-09T19:52:10","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/waycarbon.com\/pt\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns container is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\"><strong>Fale com a \u00e1rea de compliance<\/strong><\/h3>\n\n\n\n<p>Este Canal foi criado com a finalidade exclusiva de receber den\u00fancias relacionadas a infra\u00e7\u00f5es, procedimentos e ou diretrizes adotadas pela WayCarbon, al\u00e9m de infra\u00e7\u00f5es legais como fraude, corrup\u00e7\u00e3o, desvio de conduta, entre outros.<\/p>\n\n\n\n<p>Frisamos que o Canal de Den\u00fancia n\u00e3o atende a d\u00favidas ou sugest\u00f5es relacionados aos produtos e servi\u00e7os fornecidos pela WayCarbon. Nesses casos, entre em contato atrav\u00e9s do portal&nbsp;Fale Conosco.<\/p>\n\n\n\n<p>N\u00f3s, da WayCarbon, entendemos a import\u00e2ncia de canais como este e sabemos que as informa\u00e7\u00f5es fornecidas podem dar in\u00edcio a investiga\u00e7\u00f5es internas, incluindo autoridades p\u00fablicas, a depender da gravidade do fato comunicado. Por essa raz\u00e3o, \u00e9 de extrema import\u00e2ncia que todas as informa\u00e7\u00f5es mencionadas na den\u00fancia sejam verdadeiras e que sejam contemplados se poss\u00edvel Nomes, Datas, Cargos, Fornecedor, Cliente, e demais dados necess\u00e1rios, para que possamos executar um trabalho mais eficiente e atender a sua den\u00fancia.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Confidencialidade e Prote\u00e7\u00e3o de Dados<\/strong><\/h3>\n\n\n\n<p>A WayCarbon assegura que todas as informa\u00e7\u00f5es aqui registradas s\u00e3o de car\u00e1ter confidencial, estando empregadas todas as medidas necess\u00e1rias para resguardar e garantir sua confidencialidade. Al\u00e9m disso, caso opte por n\u00e3o se identificar, a den\u00fancia poder\u00e1 ser an\u00f4nima, contendo apenas os dados da situa\u00e7\u00e3o que venha a relatar.<\/p>\n\n\n\n<p>A finalidade dos dados \u00e9 \u00fanica e exclusivamente para a apura\u00e7\u00e3o de poss\u00edveis condutas consideradas anti\u00e9ticas ou que violem os princ\u00edpios estabelecidos na WayCarbon, bem como vigentes nas legisla\u00e7\u00f5es aplic\u00e1veis<\/p>\n\n\n\n<p>Ressaltamos que os dados pessoais utilizados fornecidos na den\u00fancia ser\u00e3o armazenados at\u00e9 o cumprimento da finalidade, sendo descartados logo ap\u00f3s.<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1737-o1\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"1737\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/pages\/1738#wpcf7-f1737-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1737\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1737-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"d-flex flex-row flex-nowrap gap-2 align-items-center mb-3\">\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"accept-terms\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"accept-terms\" value=\"1\" class=\"form-check-input\" id=\"ombudsman-terms\" aria-invalid=\"false\" \/><\/span><\/span><\/span>\n    <label class=\"form-check-label\" for=\"ombudsman-terms\">Ao clicar em \"Concordo\" voc\u00ea indica ci\u00eancia e concord\u00e2ncia com o fornecimento de informa\u00e7\u00f5es que ser\u00e3o \u00fanica e exclusivamente utilizadas para esta finalidade.<\/label>\n<\/div>\n<div id=\"form-ombudsman\" class=\"mx-auto\" style=\"display: none;\">\n    <div class=\"mb-3\">\n        <label for=\"ombudsman-name\" class=\"form-label\">Nome<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control form-control-lg rounded-0\" id=\"ombudsman-name\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n    <\/div>\n    <div class=\"row\">\n        <div class=\"col-md\">\n            <div class=\"mb-3\">\n                <label for=\"ombudsman-email\" class=\"form-label\">E-mail<\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control form-control-lg rounded-0\" id=\"ombudsman-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n            <\/div>\n        <\/div>\n        <div class=\"col-md\">\n            <div class=\"mb-3\">\n                <label for=\"ombudsman-tel\" class=\"form-label\">Telefone<\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"your-tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-control form-control-lg rounded-0\" id=\"ombudsman-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"tel\" name=\"your-tel\" \/><\/span>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"row\">\n        <div class=\"col-md\">\n            <div class=\"mb-3\">\n                <label for=\"ombudsman-date-occurrence\" class=\"form-label\">Data do ocorrido<\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"ombudsman-date-occurrence\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date form-control form-control-lg rounded-0\" id=\"ombudsman-date-occurrence\" autocomplete=\"organization\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"date\" name=\"ombudsman-date-occurrence\" \/><\/span>\n            <\/div>\n        <\/div>\n        <div class=\"col-md\">\n            <div class=\"mb-3\">\n                <label for=\"contact-organization-title\" class=\"form-label\">Voc\u00ea possui um arquivo que comprove a denuncia?<\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"ombudsman-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file form-control form-control-lg rounded-0\" id=\"ombudsman-file\" accept=\".pdf,.jpg,.mp4,.mp3,.doc,.docx\" aria-invalid=\"false\" type=\"file\" name=\"ombudsman-file\" \/><\/span>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"mb-3\">\n        <label for=\"ombudsman-involved\" class=\"form-label\">Nome dos envolvidos<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"ombudsman-involved\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control form-control-lg rounded-0\" id=\"ombudsman-involved\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"ombudsman-involved\" \/><\/span>\n    <\/div>\n    <div class=\"mb-3\">\n        <label for=\"ombudsman-place\" class=\"form-label\">Local do ocorrido<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"ombudsman-place\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control form-control-lg rounded-0\" id=\"ombudsman-place\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"ombudsman-place\" \/><\/span>\n    <\/div>\n    <div class=\"mb-3\">\n        <label for=\"ombudsman-incident\" class=\"form-label\">Como ficou sabendo do incidente?<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"ombudsman-incident\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control form-control-lg rounded-0\" id=\"ombudsman-incident\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"ombudsman-incident\" \/><\/span>\n    <\/div>\n    <div class=\"row\">\n        <div class=\"col-md\">\n            <div class=\"mb-3\">\n                <label for=\"ombudsman-recurring\" class=\"form-label\">A ocorrencia \u00e9 ou foi recorrente?<\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"ombudsman-recurring\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select form-control-lg rounded-0\" id=\"ombudsman-recurring\" aria-required=\"true\" aria-invalid=\"false\" name=\"ombudsman-recurring\"><option value=\"\">&#8212;Escolha uma op\u00e7\u00e3o&#8212;<\/option><option value=\"Sim\">Sim<\/option><option value=\"N\u00e3o\">N\u00e3o<\/option><\/select><\/span>\n            <\/div>\n        <\/div>\n        <div class=\"col-md\">\n            <div class=\"mb-3\">\n                <label for=\"ombudsman-relationship\" class=\"form-label\">Qual \u00e9 o seu relacionamento com a WayCarbon?<\/label>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"ombudsman-relationship\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select form-control-lg rounded-0\" id=\"ombudsman-relationship\" aria-required=\"true\" aria-invalid=\"false\" name=\"ombudsman-relationship\"><option value=\"\">&#8212;Escolha uma op\u00e7\u00e3o&#8212;<\/option><option value=\"Fornecedor\">Fornecedor<\/option><option value=\"Cliente\">Cliente<\/option><option value=\"Parceiro\">Parceiro<\/option><option value=\"Colaborador\">Colaborador<\/option><option value=\"Outros\">Outros<\/option><\/select><\/span>\n            <\/div>\n        <\/div>        \n    <\/div>\n    <div class=\"mb-3\">\n        <label for=\"ombudsman-description\" class=\"form-label\">Descreva com o m\u00e1ximo de detalhes o ocorrido:<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"ombudsman-description\"><textarea cols=\"40\" rows=\"6\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control form-control-lg rounded-0\" id=\"ombudsman-description\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" name=\"ombudsman-description\"><\/textarea><\/span>\n    <\/div>\n    <div class=\"d-grid\"><div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACLKNpTU3SjlWxAj\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary\" id=\"contact-submit\" type=\"submit\" value=\"SUBMIT\" \/><\/div>\n<\/div> \n\n<script>jQuery('#ombudsman-terms').on('change', function(e){ jQuery('#form-ombudsman').slideToggle(); })<\/script><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Fale com a \u00e1rea de compliance Este Canal foi criado com a finalidade exclusiva de receber den\u00fancias relacionadas a infra\u00e7\u00f5es, procedimentos e ou diretrizes adotadas pela WayCarbon, al\u00e9m de infra\u00e7\u00f5es legais como fraude, corrup\u00e7\u00e3o, desvio de conduta, entre outros. Frisamos que o Canal de Den\u00fancia n\u00e3o atende a d\u00favidas ou sugest\u00f5es relacionados aos produtos e [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1738","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/waycarbon.com\/pt\/wp-json\/wp\/v2\/pages\/1738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waycarbon.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/waycarbon.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/waycarbon.com\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/waycarbon.com\/pt\/wp-json\/wp\/v2\/comments?post=1738"}],"version-history":[{"count":3,"href":"https:\/\/waycarbon.com\/pt\/wp-json\/wp\/v2\/pages\/1738\/revisions"}],"predecessor-version":[{"id":1781,"href":"https:\/\/waycarbon.com\/pt\/wp-json\/wp\/v2\/pages\/1738\/revisions\/1781"}],"wp:attachment":[{"href":"https:\/\/waycarbon.com\/pt\/wp-json\/wp\/v2\/media?parent=1738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}